+1 (702) 237-2591

Privacy Policy

How we collect, use, and protect your information

Last Updated: August 26, 2026

Introduction

Barnes Alarm Systems, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at barnesalarmsystems.org or use our security system services.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy regulations.

Information We Collect

Personal Information

We may collect the following personal information:

  • Contact Information: Name, mailing address, email address, phone number
  • Property Information: Service address, property type, access instructions
  • Account Information: Account credentials, billing address, payment information
  • Service Information: System details, installation records, service history
  • Emergency Contacts: Names and contact information for emergency notification
  • Communication Records: Emails, phone calls, and correspondence with us

Automatically Collected Information

When you visit our website, we automatically collect:

  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, pages viewed, referring URL
  • Cookies and Tracking Technologies: As described in our Cookie Policy

Information from Third Parties

We may receive information from:

  • Monitoring centers that provide alarm signal information
  • Service partners and contractors
  • Public records and directories

How We Use Your Information

We use your information for:

  • Service Delivery: Installing, maintaining, and monitoring security systems
  • Communication: Responding to inquiries, sending service updates, and providing customer support
  • Billing and Payment: Processing payments, sending invoices, and managing accounts
  • Emergency Response: Dispatching appropriate responders for alarm activations
  • Service Improvement: Improving our services and developing new offerings
  • Legal Compliance: Meeting legal obligations and protecting our rights
  • Marketing: With your consent, sending promotional communications about our services

Legal Basis for Processing (GDPR)

Under GDPR, we process personal data based on:

  • Contract Performance: Processing necessary to provide our services
  • Legitimate Interests: For business operations, security, and service improvement
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligation: To comply with applicable laws and regulations
  • Vital Interests: To protect life in emergency situations

Information Sharing and Disclosure

We may share your information with:

  • Monitoring Partners: Professional monitoring centers that provide 24/7 surveillance
  • Emergency Services: Police, fire, and medical responders when dispatching emergency response
  • Service Providers: Contractors and partners who assist in service delivery
  • Payment Processors: Entities that process payment transactions
  • Legal Requirements: When required by law, court order, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Protect against legal claims
  • Resolve disputes and enforce agreements

Service records may be retained for the duration of your relationship with us plus applicable statutory periods. Website log data is typically retained for 12 months.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments and updates
  • Employee training and confidentiality agreements
  • Physical security measures at our facilities

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

GDPR Rights

If you are in the European Economic Area, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit processing of your data
  • Data Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent where processing is based on consent

CCPA Rights

California residents have the right to:

  • Know: Request disclosure of personal information collected
  • Delete: Request deletion of personal information
  • Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
  • Non-Discrimination: Exercise rights without discriminatory treatment

Cookies and Tracking

You can control cookies through our Cookie Policy and browser settings. Note that disabling certain cookies may affect website functionality.

Marketing Communications

You can opt out of marketing communications by clicking the unsubscribe link in emails or contacting us directly. We will honor opt-out requests promptly.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

We may transfer your information to countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place, such as standard contractual clauses or other legal mechanisms.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For privacy-related inquiries or to exercise your rights, contact:

Barnes Alarm Systems, Inc.
Privacy Officer
3201 Flagler Ave
Key West, FL 33040, USA

Email: info@barnesalarmsystems.org

Phone: +1 (702) 237-2591

We will respond to requests within 30 days.

Supervisory Authority

Under GDPR, you have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe your privacy rights have been violated.